Refund/Return Policy

Wicked Superstore
425 E Kearney St, Springfield, MO 65803
Effective Date: April 17, 2025

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At Wicked Superstore, customer satisfaction is important to us. However, due to the nature of the products we sell, all sales are considered final. Please review our policy below:

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No Refunds – All Sales Final

We do not offer refunds on any products sold. This includes, but is not limited to:

• Tobacco products

• Vape devices and e-liquids

• Glassware (pipes, water pipes, etc.)

• Rolling papers, wraps, and accessories

• Any consumable items 

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Exchanges for Defective Items

While we do not offer refunds, we may provide an exchange for defective non-consumable items within 7 days of the original purchase, under the following conditions:

• You must present a valid receipt.

• The item must be unused, in its original packaging, and deemed defective by staff inspection.

• Exchanges will be made for the same item or store credit at our discretion.

• No exchanges will be accepted on used, damaged (by customer), or tampered items.

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Damaged Items

If an item is visibly damaged at the time of purchase, please inform a staff member immediately. Once the product leaves the store, we are not responsible for damage caused during transport, handling, or use.

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Manufacturer Warranties

Some products may be covered under a manufacturer’s warranty. If so:

• Please contact the manufacturer directly for replacement or repair.

• Wicked Superstore does not process warranty claims on behalf of manufacturers.

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Exceptions

We reserve the right to make exceptions to this policy in rare circumstances and at management’s sole discretion.

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Need Help?

Have questions about a purchase or this refund policy? We’re happy to help.

Visit us in-store:

Wicked Superstore
425 E Kearney St
Springfield, MO 65803

(417) 771-5533
superstore@wicked417.com